Creating a better candidate experience with our friendly AI interview

Being a recruiter has never been more difficult as the labor market has gone through a massive shift and job-seekers are in focus. Alongside demands on the role at hand, candidates now also want a unique experience that is both diverse and inclusive. So we developed Tengai's two-way interactive dialogue to be both fair and exciting to ensure every applicant has a better candidate experience. Tengai's advanced conversational AI, you are providing candidates with a unique interview experience, giving them a sense of human connection despite being a virtual interaction

Explore the topic:


1. What is the candidate experience? 

The candidate experience is more than just a certain part of the recruiting process. It's the overall experience that candidates have with your company, from initial outreach to the final hiring decision. In today's labor market, it is not enough to have an efficient candidate experience as applicants are expecting information and feedback throughout the process. This puts a lot of pressure on recruiters to create an engaging and transparent candidate experience.

A negative candidate experience can be detrimental to your employer brand. In fact, your candidate's experience is one of the most important key performance indicators (KPIs): the Candidate Net Promoter Score (NPS). NPS is a measure of how likely candidates are to recommend your company to others based on their perceptions about how well you treat them during the hiring process. 

Enhance the candidate experience


Everything job-seekers need to know before their interview with Tengai.

Avatar for a better candidate experience

The AI interview

How the avatar communicates and understands candidates during the interview. 

2. How Tengai enhances the candidate experience

A top frustration during the recruitment process for candidates is having to fill in long application forms and then being ghosted by the recruiter. So we developed Tengai to streamline the screening process and send personalized feedback to every applicant. The 20-minute long, digital interview can be done from anywhere, at any time, and is an opportunity for candidates to add information to their application and show more of their personality.

Creating an experience where candidates feel respected will not only strengthen your relationship with current applicants but will also increase the number of future applicants as a result.


of candidates think Tengai can reduce the risk of discrimination


of candidates think Tengai's interview enhances the hiring process

3. How does automation affect the candidate experience?

Every step of the hiring process can affect the candidate's experience in a positive or negative way. By automating certain parts of the process, candidates may experience that they're being treated like numbers on a spreadsheet rather than human beings with their own stories to tell. 

However, when automation is implemented in a conscious and ethical way, candidates may actually experience an enhanced hiring experience. Especially when automated recruitment methods are used to create faster and more engaging hiring processes. 

We developed Tengai's interview to be rewarding, efficient and convenient for candidates.

Sinisa Strbac, CPO at Tengai

4. Maintain a human touch with conversational AI

Conversational AI is a relatively new field but it is rapidly improving and expanding. The interactive, "human-like" AI is a type of artificial intelligence that enables consumers to interact with computer applications the way they would with other humans. There are many benefits of using conversational AI in recruitment and it is already proving to be a cost-efficient solution for many business processes.

Here are some examples of how candidates experience Tengai's AI interview:

  • I liked that Tengai did not have preconceived opinions about age and gender

    Anonymous candidate

  • I was super impressed by the interface!

    Anonymous candidate

  • I really liked how the questions were phrased

    Anonymous candidate

  • It was nice to have an interview free from stress

    Anonymous candidate

  • Very smooth, and I felt comfortable

    Anonymous candidate

  • It was actually a really fun and different experience

    Anonymous candidate

  • It was amazing! A new, simple, unbiased approach without any prestige

    Anonymous candidate

  • The best thing is that there is no discrimination during the interview

    Anonymous candidate

  • It was a little bit awkward and maybe not like having an interview with a human recruiter, but it was fair and objective

    Anonymous candidate

  • I was really impressed by the feedback Tengai gave me after the interview was done

    Anonymous candidate

  • Just wow, the best screening interview I've experienced

    Anonymous candidate

5. How personalized feedback creates a better experience for candidates

During all interviews, our AI avatar asks questions in the same way and in the same order. Through that, we ensure a fair interview experience for all candidates. It also creates higher reliability and consistency. Throughout the AI interview, Tengai gives “human” feedback. That includes nodding, smiling, leaning of the head, or saying “mhm”. These cues encourage the candidate to give elaborate answers. If the answer is too vague, Tengai might ask the candidate to give more concrete examples.

Tengai’s “human” qualities create an AI interview where job seekers feel safe, comfortable, and have a cutting-edge candidate experience.

Unbiased and fair

Even though Tengai delivers a human-like experience, we have made sure that the framework is completely free from unconscious bias. So candidates can feel comfortable being honest and focus on their potential and competencies. Being unbiased means not caring about age, looks, gender, race, or judging a person based on their tone of voice or dialect. To ensure bias-free results, our AI is developed without any facial recognition software and does not use any previous candidate data.

Engage candidates with Tengai

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