Compliance at Tengai
How Tengai works with data protection, GDPR, ethical AI, and accessibility.
Secure Data Management
Tengai is an automated screening tool and interview software that complies with all applicable laws and regulations. All data storage within Tengai—such as personal information about candidates and recruiters, interview data, and decision-making materials—is conducted with the highest level of security in Sweden.
In addition, we are ISO-certified through our cloud provider, ensuring adherence to the strictest data security requirements for cloud services. This includes multiple data centers for backups, stable operations, and secure server facilities that prevent unauthorized access. When third-party systems are used, such as email providers, all systems and servers are located within the EU.
As a data processor for our clients, we offer well-developed Data Processing Agreements (DPA) and store personal data only as long as required by our clients and applicable laws, such as GDPR and anti-discrimination legislation. Additionally, candidates can delete or export their own interview data whenever they wish, in compliance with GDPR and the right to control their personal information.
Approved and Responsible AI
Compliance within artificial intelligence is a complex field filled with regulations and ethical considerations. At Tengai, we believe in using AI not because it’s trendy or “in demand,” but because it genuinely benefits people.
We ensure that the AI in our product is used responsibly, adhering to current legislation, recommendations, and ethical principles. This includes full compliance with the EU’s new AI Act, where we meet all requirements. This commitment is particularly important to us as a supplier to the recruitment industry, where decisions significantly impact people’s lives and opportunities.
In short, we use AI in our interview avatar to enable a functional, efficient, and interactive candidate dialogue. There is no AI in Tengai that handles candidate data, interview responses, makes assessments, or takes decisions.
Accessible and Flexible Software
At Tengai, our goal is not only to simplify the recruitment process for recruiters and managers but also to ensure a seamless experience for job seekers using Tengai as interview software. With our commitment to continuous improvement and accessibility, Tengai is now the most flexible and user-friendly screening tool on the market.
Tengai’s avatar interview works on all devices with a web browser, requiring no software downloads. As a candidate, you control the pace of your interview. You can pause and resume anytime, day or night, and choose to read or listen to the questions at your own speed and preferred volume. With a variety of question types and response methods—voice, buttons, or free text—we ensure a diverse range of expression. This helps capture your unique strengths and delivers an interactive interview experience.
For administrators in Tengai Recruiting Hub, the system is straightforward, intuitive, and easy to navigate. New recruiters and managers can quickly get started without lengthy training sessions or extensive support. However, for those recruiters, managers, or candidates who need assistance, our team is always available to guide you and provide solutions tailored to your specific needs.
Psychometrically Validated Interview Framework
The interview framework and conversational techniques behind Tengai’s avatar interview and automated screening are developed by a team of renowned psychometric experts and HR professionals with over 20 years of experience in competency-based recruitment.
The technology has also been validated in a research study conducted by Dr. Anders Sjöberg and Dr. Sofia Sjöberg from Psychometrics Sweden AB. The results demonstrate that Tengai, through mechanical assessments, can validate the relationship between candidates’ responses and the personality traits in the Five-Factor Model that correlate with job performance.
In other words, you can trust that the product meets high standards and measures what it promises.
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Why Tengai?
Increased efficiency
Tengai streamlines the recruitment process and frees up time by asking pre-defined questions, recording answers, and rating candidates' responses in real-time.
Enhanced candidate experience
Despite being a virtual interview, Tengai's avatar reduces the candidate's stress with an unbiased, personalized and human-like interview experience.
Reduced bias
Tengai carries out structured interviews, ensuring all candidates are asked the same questions in the same manner, reducing the potential for bias in the selection process.
Improved quality of hires
Tengai's interview process helps make more accurate hiring decisions to ensure you select the most qualified and suitable candidates for the job.
Scalability
Tengai can conduct hundreds of interviews simultaneously, which makes it an ideal tool for recruitment agencies looking to scale their operations.
Cost savings
With faster time to hire and higher quality results, recruitment agencies can significantly reduce the overall cost of their recruitment process.
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