By adding AI-powered recruiting tools to your talent acquisition and hiring process, you can cut down on your time to hire and reduce your cost of hire. Not to mention that you’ll improve your candidate's experience and attract the right people for the job. In this article, we take a look at some of the pros and cons of using a traditional chatbot vs. Tengai in recruitment.
What is a recruitment chatbot?
A recruiting chatbot is an automated messaging tool that helps filter candidates through your site and into the applicant funnel. A chatbot can help you answer FAQs about applying, benefits, or next steps in the application process. Talent acquisition (TA) teams utilize chatbots to convert job seekers into applicants and candidates.
Tengai vs. traditional chatbots
Although Tengai’s software may seem similar, it shouldn't be confused with traditional chatbots. AI chatbot software is a type of AI that uses natural language processing (NLP) and understanding (NLU) to create human-like conversations. While these tools can still speak with humans, their capabilities are much more limited. Chatbots usually only respond to keywords and are designed for website navigation help.
Tengai works in a similar way but is much more effective since it can interpret human speech and text, understand the speaker's intent, and even identify different languages. Our software uses automated speech recognition to listen to interactions, natural language processing to comprehend it, and natural language generation (NLG) to offer a response that is similar to what a human would say.
Benefits of using Tengai over a chatbot for business
Tengai is built using conversational AI and is a cost-efficient solution for many business processes. Below we’ll go through the benefits using a conversational AI platform like Tengai can offer that traditional chatbots do not.
1. Improve your candidate’s experience with conversational AI
Being a recruiter has never been more difficult as the labor market has gone through a massive shift and job-seekers are in focus. Alongside demands on the role at hand, candidates now also want a unique experience that is both diverse and inclusive. So we developed Tengai's two-way interactive dialogue to be both fair and exciting to ensure every applicant a better candidate experience. Being interviewed by Tengai is also an opportunity for candidates to add information to their application and show more of their personality. As a result, job-seekers who have talked to Tengai state that it made them engage both emotionally and socially.
Throughout the digital meeting, Tengai delivers a human-like experience completely free from unconscious bias. So candidates can feel comfortable being honest and focus on their potential and competencies. Being completely unbiased means not caring about age, looks, gender, race, or judging candidates based on their tone of voice or dialect.
2. Tengai provides a fair and unbiased candidate experience
There are several ways that unconscious biases can affect the outcome of a hiring decision. For example, your hiring manager may favor candidates for certain qualities and overlook an applicant for personal reasons. Aside from legal concerns, careful recruiting practices that are free of preconceptions and prejudice help you build a better, more representative team. A varied workforce includes people with a variety of viewpoints and methods.
Traditional chatbots rely on skills, experience, and qualification keywords to match candidates with roles, rather than external factors such as gender, age, or race, they create a conversation that is based on objective reasoning. Tengai takes it one step further. Tengai’s sole purpose is to assist recruiters and hiring managers in making objective assessments. As a conversational AI chatbot, Tengai lacks the cognitive ability to judge. By eliminating gut feeling completely, a candidate’s age, sex, appearance, or dialect becomes irrelevant.
3. Get to know your candidates better with Tengai
Having accurate candidate data is important for businesses. Conversational AI helps you sift through mountains of information to help you find what you need quickly and easily. With traditional data mining tools, it can be difficult to sift through all of the noise to find needle-moving assumptions about potential candidates. Tengai's two-way interactive dialogue is both fair and exciting to ensure every applicant has a better candidate experience. Being interviewed by Tengai is also an opportunity for candidates to add information to their application and show more of their personality. As a result, job-seekers who have talked to Tengai states that it made them engage both emotionally and socially.
Traditional chatbots are limited in their ability to gain deeper insight into the applicants. Traditional chatbots can assess candidates according to skills and experience you pre-program them to notice. Chatbots can’t evaluate human qualities like personality traits, culture matches the way Tengai does. This could mean, that candidates who are a good culture match might get overlooked because their years of experience don’t match up exactly with the job listing. Or the chatbot might include candidates who don’t uphold the company’s core values in its shortlist of top candidates.
Start recruiting better with Tengai today
Tengai is a fun, fully interactive recruitment automation software that can give personalized answers during your interviews. Ask your candidates to elaborate or give more concrete examples in real-time.
With Tengai, you get access to validated candidate recommendations and conversational AI that enhances the candidate's experience. Our user-friendly interface gives you the unique opportunity to listen to interview audio and make better hiring decisions.