Traditional recruiting methods can return a great deal of similarity in the candidate pool. This lack of diversity goes far deeper than optics: it can harm your company’s ability to keep up with competition and negatively impact your bottom line. Most talent acquisition professionals would agree that a diverse team helps companies be more innovative, creative and achieve better results. In this article, we’ll cover how Tengai can help your recruiting teams recruit candidates who are more diverse and better qualified.


Why having a diversity recruiting strategy is important 

Diversity in the workplace is the idea that your team should reflect the general makeup of your surrounding society. Your team should reflect a variety of different people, from different backgrounds and experiences. This can include diversity regarding gender, experience, socio-economic levels, race, religion, sexual orientation, etc.

Diversity recruiting is not just a “nice to have” for your company culture. It’s the best way to keep your company innovative. A diverse team brings different ideas, skill sets, and backgrounds to the table, which leads to richer conversations and more innovative and inclusive solutions for your customers.

Workforce diversity is a fast-growing trend in the business world and with good reason. Not only is diversity recruitment the moral choice, but it also provides many tangible benefits in terms of performance, innovation, and productivity. Some perks include:

  • A broader range of skills and experience on your team
  • Increased language and cultural awareness
  • Larger and more varied candidate pools

Diverse workforces have proven to be more creative and innovative, are less prone to "groupthink" or confirmation bias, and solve problems more effectively. Overall, a variety of viewpoints allows team members to discuss different methods and come to the best possible conclusion using a wider range of data.


What happens if you don't have an unbiased recruitment process?

Unfortunately, many organizations still have biased recruitment processes. This can lead to a lack of diversity in the workforce, which ‌can create a host of problems. When companies don't have an unbiased recruitment process, they may unintentionally discriminate against certain groups of people. This can lead to a lack of diversity in the workforce, which can negatively impact the organization in several ways.

  1. A lack of diversity can lead to the all too dangerous “groupthink”. When everyone on a team comes from a similar background, they may all have the same ideas and ways of thinking. This can lead to a lack of creativity and innovation, as well as poor decision-making.

  2. Failing to have an inclusive recruitment process can hurt a company's reputation. In today's social media-driven world, negative news spreads quickly. If people perceive your company as being discriminatory, it can cost you customers and clients quickly.

  3. A lack of diversity can make it harder for your company to attract and retain top talent. Many people today want to work for companies that value diversity and inclusion. If a company has a reputation for being discriminatory, it may struggle to attract top talent.

Related post: How AI recruiting solutions help reduce bias in your hiring process.


How Tengai recruits without bias

Are you wondering what your interaction with Tengai will be like? With Tengai, both recruiters and candidates get a better hiring experience. But depending on your role in the recruitment process, your interactions with Tengai will be very different. To clarify how Tengai enhances the hiring process for both HR professionals and applicants, read our simple step-by-step guide or explore the 5 ways Tengai’s AI recruiting technology helps recruitment professionals attract, engage and retain diverse talent.


1. Screening without bias

One of the most time-consuming aspects of recruiting is screening resumes. Depending on the size of your applicant pool, you could sift through hundreds or even thousands of resumes. Volume recruitment is where Tengai’s AI software can be the most helpful. Tengai’s AI-powered screening tool can quickly review and rank applicants based on relevant personality, behavior and potential. This helps you eliminate bias in the screening process, as the AI is only looking at objective qualifications, rather than subjective factors like name, address, or educational background.

By using Tengai’s AI to screen job seekers, you can ensure that you give all candidates a fair chance. Traditional resume screening methods can sometimes result in candidates being overlooked or rejected based on arbitrary factors, such as the font they used or the format of their resume, for example. Tengai uses standardized criteria to evaluate candidates, which eliminates any personal biases that may arise from individual recruiters. The algorithm analyzes job seekers  based on specific soft-skills, and past behavior, that are directly related to the job position.

2. Conducting structured interviews

Structured interviews are a great way to assess a potential candidate’s skills and fit for a role. They can help you avoid wasting time and resources on candidates who don’t fit the job or who won’t be a good cultural fit. By incorporating structured interviews into your hiring process, you’re able to find the best candidates for your open positions, quickly and easily. Research shows that structured interviews can even be predictive of a candidate’s future performance at work. The reason structured interviews are less commonly used in candidate selection is because of the enormous bandwidth it requires to pull off. Thanks to AI-powered interview software, like Tengai, you can quickly assess candidates through structured interviews.

To customize a structured interview, you add a set of screening questions that are connected to the job-related traits you’re looking for. Then, Tengai's interview avatar asks all candidates the same questions in the same order, using the same tone and body language. Tengai then rates their answers using a standardized scoring system. This ensures that each candidate is assessed on the same criteria, regardless of their race, gender, or background.

Related post: Unbiased candidate screening at Upplands-Bro.

3. Understanding the meaning behind candidates' responses

Natural Language Understanding (NLU) helps recruitment software recruit without bias by analyzing and understanding the meaning behind the candidate's responses, rather than relying solely on subjective interpretations of language. Tengai uses NLU to understand the meaning behind the candidate's responses and provides an objective evaluation of their skills and qualifications, rather than relying on subjective interpretations of language, such as tone or intonation, which may be influenced by unconscious biases. By using objective data and analysis to evaluate candidates, Tengai helps to reduce the impact of unconscious biases in the recruitment process, promoting a more fair and diverse selection of candidates.

Tengai developed their two-way interactive dialogue to be both fair and exciting to ensure every applicant has a better candidate experience. The 20-minute long AI interview can be done from anywhere, at any time, and is an opportunity for candidates to add information to their application and show more of their personality.

4. By having a human-like and non-threatening appearance

Too often, candidates have to endure tedious steps to get through a job application. And let’s be honest - There are still assessments that are time-consuming, convoluted, and apt to stir up some anxiety. So, more HR functions are employing avatars in employee communications and job candidate assessments to help humanize those processes at scale while also reducing costs and seeking to save HR time.

Tengai’s new AI avatar has human-like qualities and exercises “human” cues, like nodding, blinking, and listening. This makes job seekers feel safe and comfortable, while also being engaging. As a part of the effort to become more inclusive, the avatar is designed to be both gender-neutral as well as racial neutral. Tengai's human-like appearance reduces the impact of social and cultural biases on hiring decisions, while simultaneously raising the standard for the candidate experience.

5. Tengai’s unbiased AI interview is validated 

Today, several software can help assess blind resumes. In addition to chatbots that can be used to screen applicants. But until now, there haven’t been any HR-tech tools, that could take away bias from the interview. So Tengai was developed as an innovative screening interview that combines conversational AI and an unbiased recruitment methodology. To ensure that Tengais' framework is 100% unbiased, the team asked psychometric experts to test the interview and validate the assessment. The results show that Tengai can conduct objective interviews, assess work performance, and contribute to a more unbiased interview process.

When AI is used in the right way, it can complement our everyday work. But it can never substitute humans. Tengai exhibits both complex and autonomous behaviors. To ensure accurate candidate recommendations, psychometric experts tested our framework and validated that Tengai independently can screen and recommend job-seekers, without any human interference.

Benefits of Tengai’s unbiased AI recruitment software

Unbiased recruitment has many benefits for organizations. First, it can help companies attract a more diverse pool of candidates. When companies use unbiased recruitment practices, they are more likely to attract candidates from a wide range of backgrounds and experiences. This can help create a more diverse workforce, which in turn can lead to better performance.

Second, unbiased recruitment can help companies create a more inclusive workplace culture. When companies use unbiased recruitment practices, they signal to candidates that they value diversity and inclusion. This can help create a more welcoming environment for people from all backgrounds.

Finally, unbiased recruitment can help companies improve their bottom line. Studies have shown that diverse teams perform better than homogeneous teams. By recruiting a diverse workforce, companies can tap into the unique perspectives, experiences, and skills that people from different backgrounds bring to the table.

To learn more about how Tengai can help you create a more inclusive recruitment process, book a demo.


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